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Official SSA gear, straight to your campus or doorstep.

FAQs

Frequently Asked Questions


Hopefully these answers will help troubleshoot any questions or concerns you might have regarding shopping on our site, your order, payment options, shipping charges, customer service, contact information and more.

How long will it take until I receive my order?

Please allow 1-3 business days to process your order plus additional shipping days.
Depending on the method of shipment chosen and the time your order was placed, you should expect to receive your order within 1-14 business days.

But will you let me know when you ship my order?

As a secure, e-commerce-enabled website, credit card transactions are the accepted forms of payment. All Spirit Store orders will be confirmed via e-mail as long as an accurate e-mail address is supplied at time of purchase. Shipping arrangements will also be confirmed via e-mail.

How can I make a product suggestion?

We always like to know which items you would like to see available in the Shady Side Academy Spirit Store. You may send us an e-mail with the details of your request by using the Contact Us form.

How does the Gildan youth sizing compare to numerical youth sizes?

Gildan Youth sizes –
Youth XS: 2-4
Youth S: 6-8
Youth M: 10-12
Youth L: 14-16
Youth XL: 18-20

Can I still shop at “Bruce’s”?

Bruce is the best! He will continue to stock essential athletic wear with the athletic “Bruce” logo: T-shirts, sweatshirts, shorts, mouth guards, etc. All other items are sold exclusively through the Web Store.

Where can I ship my order?

We offer several shipping/delivery options:
FedEx / USPS– Standard Delivery
Delivery to Junior School
Homeroom Teacher or Parent Pick Up at Front Desk
Delivery to Middle School
Homeroom Teacher or Parent Pick Up at Front Desk
Delivery to Senior School
Pick Up at Tuck Shop or Bayard House
After your order is shipped, you should receive your order within 2-10 business days.

What are the shipping and handling costs?

A $3 handling fee is included within the following shipping fees.

Campus Pick Up             $3.00 flat rate
(Available deliver to Junior School, Middle School, Senior School Tuck Shop or Senior School Bayard House) 

For Orders Totaling        
$0.01 - $25.00                  $5.95
$25.01 - $50.00                $8.95
$50.01 - $75.00                $10.95
$75.01 - $100.00              $12.95 
$101.01 - $150.00            $14.95
$150.01 - $200.00            $16.95
$200.01 - $300.00            $18.95
$300.01 and over             $20.95

Can I make a change to my order?

Typically, a change can be made to your order if it has not been shipped. You may send us an e-mail, with the details of your request, by using the Contact Us Form. We will make every effort to accommodate your request.

What type of payment options do you accept?
We accept the following payment options:
  • Visa
  • MasterCard
  • American Express
  • Discover
At this time, we are unable to accept pre-paid gift cards as a form of payment for your order, even if it has a Visa or MasterCard logo on it. We apologize for the inconvenience.

Why does the site say that my credit card number does not match my billing address?
In order to protect our customers, our credit card security software prevents customers from placing an order if the address that the credit card's issuing bank has on file does not match what is entered into the "bill to" information on the site. Please note that you must enter the correct 3- or 4-digit security code number located near the signature strip on the back of your credit card. Understand that this type of security is provided for your protection. Please check with your bank to ensure that the information that they have on file for you is up to date.

What is your return policy?
For all returns, please send us an e-mail with the details of your request by using the Contact Us form.

If for any reason you are not completely satisfied with your order, you may return it within 30 days for a full refund, replacement or exchange. To help us process your request, please return a copy of your receipt with the merchandise. All returns or exchanges must be clearly labeled. Please send to the following address via FedEx, USPS or the Shady Side Academy inter-campus mail system.

Shady Side Academy Spirit Store
Senior School Campus - Tuck Shop
Returns/Exchanges
Tuck Shop
423 Fox Chapel Road
Pittsburgh, PA 15238
Please contact store@shadysideacademy.org with questions, and thank you!